Acceptable use rules

• Use Krows for money laundering, terrorist financing or evading international sanctions.
• Publish false or misleading information, promise guaranteed returns or run pyramid schemes.
• Manipulate votes, referendums, ratings or the trust score, for example with several coordinated wallets.
• Impersonate Krows, a founder or another user, or create websites that mimic the official ones.
• Ask other users for their phrase, keys or funds, or invite them to invest outside the project’s contracts.
• Harass, threaten or publish illegal, discriminatory or infringing content.
• Attack, overload, mass-scrape or bypass the platform’s security measures.
• File false or bad-faith reports.

Depending on severity: content removal, warnings, trust score penalties (up to −2 per valid report and −1 with a warning for more than 3 reports in a day), feature restrictions, hiding or forced closure of the project and blocking the wallet on the platform. Where appropriate, we will report the facts to the authorities.

Who decides. Some measures are automatic: the trust score applies them under its public rules (for example, limiting startup creation). The others are taken by a person from the Krows team after reviewing the facts: removing content, taking a startup off the board or suspending an account. Account suspension is always reviewed by a person.

What we tell you. Each measure is notified to the affected person by email and in the app with the rule breached, the facts, whether the decision was automated or human and how to appeal.

How to appeal. For 6 months from the decision you can appeal free of charge by writing to hello@krows.app or, for the trust score, with the «Request human review» button. A person other than the one who decided will review it and we will reply within one month at most. You can also go to a certified out-of-court dispute settlement body or to the courts.

Each project’s chat is only for its investors and founder. Be respectful, do not share others’ personal data and do not post links to invest outside the official website. Moderators may hide messages that break these rules.