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How trust score goes up and down

Everything that adds and subtracts for users and startups, the levels and what they unlock, how to read your history and a plan to go up.

8 min read4 chaptersFor everyoneIntermediateUpdated Oct 17, 2026

Chapter 1Your trust score

app.krows.app/trust
Trust score: your figure with its level, the bar with thresholds and the change history.

Switch between your account and each of your startups with the tabs at the top. The history shows what added or subtracted, how much and when. A new user starts at 50.

Chapter 2What adds and what subtracts

Trust score simulator
50User trust scoreGood
    Values from the user table. Some events have daily or cumulative caps.

    Users

    AddsSubtracts
    Active month, no incidents+0.83Missed report−5
    Milestone approved (founder)+0.5Milestone rejected−1
    External audit+0.5Free withdrawal rejected−1
    Voting on over 80% in a month+0.83Referendum against your startup−3
    Active in chat (1 message every 2 days)+0.41/monthForced closure−7
    Valid report filed+0.2Valid report against youup to −2
    Email verified / profile complete+0.5 each, onceAbandoned startup−20
    3–5 star rating+0.2 (max. +5)1–2 star rating−0.5 (max. −5)
    Over 3 withdrawal requests in a week−2
    Month without signing in−1

    Startups

    AddsSubtracts
    Milestone approved+1Milestone rejected−1
    External audit+2Referendum called−3
    On-time report+0.2Missed report−3
    Over 80% turnout in a vote+0.5Free withdrawal rejected−1.5
    Active month, no incidents+0.85Confirmed complaint−3

    Chapter 3The levels

    LevelUsersStartups
    Excellent 76–100Free withdrawals for founders; more leeway with the Krows teamFree withdrawals, better placement and campaign access
    Good 46–75All standard featuresAll standard features
    Medium 31–45No restrictions, monitoredLess visible on the board
    Low 20–30Cannot create startups; investing onlySearch only; investors alerted
    Critical <20Formal warning; limited investingTreasury blocked; vote to close it

    More on the trust score page.

    Chapter 4A plan to go up

    1. Verify your email and complete your profile+1 in one go.
    2. Deliver every report on timeIt weighs the most: missing one costs −5.
    3. Vote and take part in the chatUp to +1.24 a month.
    4. Design milestones that pass first timeEach rejection costs −1.
    5. Consider an external audit+0.5 to you and +2 to the startup.
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